Shipping Policy

Last updated: October 5, 2026

At CastView, we aim to make shipping clear and straightforward. Below you will find information about order processing, delivery estimates and assistance with shipping issues.

Shipping destinations

We offer international shipping to the countries and territories available at checkout.

Shipping availability may depend on local restrictions, carrier coverage and the products ordered. If your destination is unavailable at checkout, please contact us at casttview@outlook.com before placing an order.

Order processing

Orders are normally processed within 1–3 business days after your order is placed and payment is confirmed.

Processing includes preparing and packing your order before handing it to the carrier.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

If an issue is expected to delay dispatch, we will contact you using the details provided with your order.

Estimated delivery times

Standard shipping normally takes 4–8 business days after dispatch, depending on the destination.

Including processing, the estimated time from placing your order to delivery is 5–11 business days.

If a different timeframe applies to your destination or selected shipping method, it will be disclosed before you complete your purchase.

These are estimates, not a guaranteed delivery date. Customs inspections, public holidays, severe weather or carrier disruptions may affect delivery. This does not limit your rights concerning late delivery or non-delivery.

Shipping charges

Available shipping methods and their charges are displayed at checkout before payment.

If free shipping or a shipping promotion applies, its eligibility conditions will be shown before you place your order.

We will not add an optional shipping service or charge without your agreement.

Order updates and tracking

We will send a shipping confirmation to the email address provided with your order after dispatch.

Where tracking is available for your shipping method, the confirmation will include the tracking number or instructions for following your parcel.

Tracking information may not appear immediately after a label is created. A shipping label alone does not necessarily mean the carrier has received the parcel.

If you need assistance checking your order’s progress, contact casttview@outlook.com with your order number.

Customs, duties and import taxes

International shipments may be subject to customs procedures, import taxes, duties or clearance charges.

Before you complete your purchase, we will indicate whether these charges are included, collected at checkout or may be payable separately. Where an amount cannot reasonably be calculated in advance, we will explain the possible charges and who is responsible, as required by law.

You are responsible for separately payable import charges only where this was properly disclosed before purchase and applicable law permits it. We will not transfer charges to you that we are legally required to bear.

Contact us if you receive an unexpected customs payment request or believe a charge has already been collected.

Incorrect addresses and order changes

Please check your delivery address, postcode and contact information before completing your order.

If you notice an error, email casttview@outlook.com as soon as possible. We will make reasonable efforts to update the details, although changes may no longer be possible once the parcel has been dispatched.

If an incorrect or incomplete address supplied by you causes a failed delivery, any proposed redelivery charge will be explained and agreed with you before reshipping, subject to applicable law.

We will cover the cost of correcting delivery errors caused by us.

Delayed or missing orders

If your order has not arrived within the applicable delivery estimate, contact us with your order number. We will investigate with the carrier and explain the next steps.

If we cannot meet an applicable shipment or delivery deadline, we will provide the notice, revised timeframe, cancellation option or refund required by law. Where your consent to a delay is required, we will request it.

You will not be required to wait indefinitely or deal solely with the carrier. A carrier investigation does not extend a mandatory refund or remedy deadline.

Lost, damaged or incorrect deliveries

For shipping arranged by CastView, we remain responsible for loss or damage until you, or a person you nominate other than the carrier, physically receive the goods.

If your parcel arrives damaged, contains the wrong item or is missing an item, contact casttview@outlook.com. Photographs of the parcel and contents can help us investigate, but they are not an absolute condition for a valid claim.

We will arrange the appropriate remedy, which may include a replacement or refund, in accordance with your rights and applicable law.

If tracking states “delivered” but you have not received the parcel, check with household members, reception or any delivery location you authorised, and contact us. A tracking status alone will not automatically result in rejection of your claim.

Failed deliveries and returned parcels

If a parcel is returned because delivery could not be completed, we will contact you to discuss redelivery or any applicable refund.

Any proposed additional delivery cost will depend on the reason for the failed delivery, will be explained in advance and will apply only where lawful.

A failed delivery or returned parcel does not automatically result in forfeiture of your payment or statutory rights.

Cancellations and returns

If you wish to cancel before dispatch, contact us promptly. We will try to stop shipment where possible.

If your order has already shipped, your applicable withdrawal and return rights remain available. Please refer to our Return and Refund Policy for our 30-day return option, statutory rights and return instructions.

Your consumer rights

This Shipping Policy does not exclude or restrict mandatory consumer rights. Where applicable law provides additional protection, that protection takes priority.

Contact

For shipping questions or help with an order, email casttview@outlook.com.

Please include your order number and a brief description of your question so we can locate your purchase.